Since version 14 prioritizes email-based recovery, follow these steps to reset your password without the batch file: Launch SEPM : Open the Symantec Endpoint Protection Manager logon screen. Request Reset : Click the Forgot your password? Submit Details
If you cannot receive emails and are in an isolated environment, community experts suggest you can manually create the batch file using the following code: Since version 14 prioritizes email-based recovery
Missing or corrupted resetpass.jar file in the same directory. Fix: Re-run the SEPM installer and choose "Repair". Never copy JAR files from the internet. Since version 14 prioritizes email-based recovery