Stib Mivb | Portail
| Issue | Where to go on portal | |-------|----------------------| | Lost item | “Customer service” → “Lost & found” | | Complaint / Suggestion | Online form in “Contact us” | | Ticket refund | “FAQ” → “Tickets” → request form | | Technical issue with website | “Contact us” → “Technical support” |
to their online profile to check balances or reload subscriptions remotely. STIB - MIVB 📱 The Evolution of Mobility as a Service (MaaS) portail stib mivb
The STIB uses (e.g., ticket history, route preferences). | Issue | Where to go on portal
Looking forward, the "portail" is evolving into a "digital assistant." Future iterations promise predictive AI that alerts you before you leave that your usual tram is full, suggesting a later one where you can get a seat. It also aims to fully integrate with the "Good Move" urban plan, which is redesigning Brussels traffic flow. It also aims to fully integrate with the
In the past, waiting for the tram meant uncertainty. The STIB-MIVB portal has eradicated that guesswork through its integration of data. The core utility of the portal lies in its journey planner, which doesn't just read a static timetable but processes live GPS data from vehicles. If a tram is delayed due to a demonstration at Place Schuman or a bus is rerouted for roadworks, the portal reflects this instantly.




