Organizations currently using previous releases (such as Release 7.0) should note the following: Estimated Date Standard Available Available now for free download at Upskill Training Started in March 2026 for current CX Performance Leaders Baseline Assessments Beginning in for new certification clients Mandatory Certification Full transition for all recertifications starts in January 2027 Key Resources for Implementation Download the Standard : Release 8.0 is available at no cost on the COPC Standards page Training & Certification : Professionals can earn the designation of Certified Professional Manager COPC Best Practices training High Performance Handbook : A supplemental COPC High Performance Handbook
The latest update to the COPC CX Standard , , was announced in February 2026 . This version represents the most significant shift in the framework’s 30-year history, moving from a human-centric focus to a unified management model that governs both live agents and artificial intelligence under a single set of requirements. Key Enhancements in COPC Release 8.0 copc updated
Updating a COPC list generally follows a multi-step refinement process: 4 Stakeholder engagement - Energy Resources of Australia copc updated
: Reducing friction across all touchpoints (chat, email, phone, social media). copc updated